Terms of use

Terms and Conditions

Last updated: 01/01/2026

These Terms and Conditions apply to your use of this website and to any services provided under the Inkless Ideas brand.

Inkless Ideas is a trading name of Starmark Ventures Limited. References to “Inkless Ideas”, “we”, “us” or “our” mean Starmark Ventures Limited trading as Inkless Ideas.

By using this website, submitting an enquiry, accepting a proposal, paying an invoice, or instructing Inkless Ideas to carry out work, you agree to these Terms.

1. About us

Inkless Ideas is a trading name of Starmark Ventures Limited, a company registered in England and Wales.

Company name: Starmark Ventures Limited
Trading name: Inkless Ideas
Company number: 07782545

Inkless Ideas provides web design, ecommerce, Shopify, WordPress, Webflow, development, consultancy, migration, optimisation, and related digital services.

References to “you”, “your” or “the client” mean the person, company, organisation, or representative using our website or services.

2. Services

We provide services including, but not limited to:

  • website design and development;
  • Shopify design and development;
  • ecommerce consultancy;
  • theme development and customisation;
  • app, plugin and third-party integration;
  • website migration;
  • conversion rate optimisation;
  • analytics, tracking and technical setup;
  • support, maintenance and technical troubleshooting.

The exact scope, deliverables, fees, timelines, and payment terms for each project will be set out in a written proposal, quote, invoice, statement of work, or email agreement.

3. Quotes, proposals and project scope

Any quote or proposal is based on the information provided by the client at the time.

Unless otherwise agreed in writing, quotes do not include:

  • third-party app fees;
  • paid themes;
  • software licences;
  • hosting;
  • domain names;
  • premium fonts;
  • stock photography;
  • copywriting;
  • product data entry;
  • ongoing maintenance;
  • work outside the agreed scope;
  • work caused by third-party app, plugin, platform, hosting or server issues.

Any additional work requested outside the agreed scope may be quoted separately or charged at our hourly rate.

4. Payment terms

Unless otherwise agreed in writing, our standard payment terms are:

  • 50% upfront before work begins; and
  • 50% on completion, before final handover, launch, file release, or transfer of ownership.

For smaller projects, support work, urgent work, consultancy, retainers, or hourly work, we may require payment upfront or on completion.

Invoices must be paid by the due date stated on the invoice.

We reserve the right to pause work, delay launch, withhold delivery, suspend access, or retain project files where invoices remain unpaid.

5. Client responsibilities

The client agrees to:

  • provide accurate information, content, assets, logins, access, and feedback when required;
  • ensure they have permission to use any content, branding, copy, images, fonts, product data, or materials supplied to us;
  • review work carefully before approval, launch, or handover;
  • make timely decisions to avoid project delays;
  • maintain appropriate backups of their own business data, platform data, orders, products, customer records, third-party accounts, and systems;
  • comply with all applicable laws relating to their business, including ecommerce, privacy, data protection, advertising, consumer, tax, accessibility, and trading requirements.

We are not responsible for delays caused by missing content, delayed feedback, third-party issues, platform restrictions, or lack of access.

6. Access, security and development environments

Where we are given access to websites, stores, servers, hosting, domains, admin systems, apps, repositories, analytics platforms, payment systems, or related accounts, the client confirms that they are authorised to provide such access.

The client must not provide access to unauthorised third parties where this could compromise the security, confidentiality, integrity, or functionality of our work.

The client is responsible for managing their own internal access permissions and for removing access from former employees, contractors, agencies, developers, or other third parties where appropriate.

7. No unauthorised access, copying, backups or code auditing

Unless we give prior written permission, the client and any third party acting on the client’s behalf must not access, copy, download, export, duplicate, back up, mirror, decompile, reverse engineer, audit, inspect, scan, test, or review any development files, custom code, staging environments, repositories, credentials, documentation, implementation methods, logs, or technical materials created or supplied by us.

This includes, but is not limited to:

  • copying or downloading theme files, custom code, scripts, snippets, templates, private repositories, staging sites, documentation, or implementation notes;
  • creating unauthorised backups or clones of our development work;
  • giving another developer, agency, consultant, auditor, insurer, security company, forensic specialist, or third party access to our work for review, copying, inspection, reuse, alteration, or assessment;
  • carrying out, commissioning, or permitting any code audit, technical audit, security audit, penetration test, vulnerability scan, forensic review, log review, or similar investigation of our code, files, repositories, development environments, technical materials, or working methods;
  • using our work, code, processes, systems, layouts, snippets, methods, or implementation approach to recreate, reproduce, reverse engineer, or build a competing or derivative product, website, theme, template, service, or system;
  • removing, altering, bypassing, or interfering with any access controls, permissions, notices, authorship references, comments, technical protections, licence restrictions, or security features.

This clause does not prevent the client from using the completed website in the ordinary course of their own business once all outstanding invoices have been paid.

This clause also does not prevent access where disclosure is required by law, court order, regulator, insurer, or other binding legal process, provided that the client gives us as much prior written notice as legally possible.

Any unauthorised access, copying, backup, audit, review, scan, testing, disclosure, or third-party inspection may be treated as a material breach of these Terms.

8. Ownership and intellectual property

Unless otherwise agreed in writing:

  • the client retains ownership of their own brand assets, logo, content, images, copy, product data, customer data, and materials supplied to us;
  • we retain ownership of our pre-existing tools, know-how, methods, systems, reusable code, snippets, frameworks, processes, templates, documentation, design approaches, and intellectual property;
  • once all invoices have been paid in full, the client receives a licence to use the final completed deliverables for their own business website.

No ownership, licence, usage rights, or intellectual property rights are transferred until all outstanding fees have been paid in full.

The client must not resell, redistribute, licence, copy, transfer, or reuse our work for another business, website, product, theme, template, or third party without our written permission.

9. Third-party platforms, apps and services

Many projects rely on third-party platforms and services such as Shopify, WordPress, Webflow, Klaviyo, payment providers, analytics tools, apps, plugins, hosting providers, APIs, paid themes, and integrations.

We are not responsible for:

  • third-party downtime;
  • platform changes;
  • app bugs;
  • plugin conflicts;
  • API changes;
  • discontinued services;
  • changes to pricing;
  • changes to third-party terms;
  • security issues caused by third-party systems;
  • loss of functionality caused by updates outside our control;
  • any decision made by a third-party platform, app provider, payment provider, hosting provider, or software vendor.

The client is responsible for reviewing and accepting any third-party terms, subscriptions, fees, permissions, and data processing arrangements.

10. Website performance, SEO and commercial results

We aim to follow good practice, but we do not guarantee specific results, rankings, traffic, sales, revenue, conversion rates, page speed scores, customer behaviour, advertising results, or commercial outcomes.

Search engine rankings, platform performance, conversion rates, checkout performance, ad performance, and analytics data can be affected by many factors outside our control.

11. Revisions and approval

The number of included revisions will be set out in the relevant proposal, quote, or agreed project scope.

Once work is approved, launched, handed over, or used by the client, any further changes may be chargeable unless they relate to a confirmed bug within an agreed warranty period.

Approval may be given by email, written message, payment of a completion invoice, launch instruction, sign-off, or continued use of the completed work.

12. Testing and launch

We will make reasonable efforts to test work before launch.

However, the client is responsible for reviewing and approving the website, checkout, content, pricing, forms, apps, integrations, products, collections, navigation, shipping, taxes, legal pages, tracking, emails, and other business-critical functionality before launch.

We are not responsible for errors, omissions, incorrect settings, or business losses where the client has approved launch or failed to properly review relevant areas.

13. Warranties and bug fixes

Unless otherwise agreed in writing, we may provide a limited post-launch bug-fix period for issues directly caused by our work.

This does not include:

  • new features;
  • design changes;
  • content changes;
  • copy changes;
  • product changes;
  • third-party app issues;
  • plugin conflicts;
  • platform updates;
  • hosting or server issues;
  • client edits;
  • changes made by another developer, agency, employee, contractor, or third party;
  • issues caused by unauthorised access, copying, backups, audits, scans, testing, edits, or interference.

14. Maintenance and updates

Ongoing maintenance, monitoring, backups, security checks, support, updates, improvements, and optimisation are not included unless agreed in writing.

If the client chooses not to have an ongoing maintenance agreement, they are responsible for maintaining the website, apps, plugins, themes, licences, subscriptions, software, security, backups, and platform settings.

15. Confidentiality

Both parties agree to keep confidential any non-public business, technical, financial, commercial, login, customer, supplier, pricing, strategy, or project information disclosed during the course of the work.

Confidential information must not be shared with third parties without written permission unless required by law.

16. Portfolio use

Unless the client requests otherwise in writing, we may refer to completed work in our portfolio, website, case studies, social media, proposals, sales materials, and marketing.

We will not disclose confidential commercial information without permission.

17. Limitation of liability

To the fullest extent permitted by law, we shall not be liable for:

  • loss of profits;
  • loss of sales;
  • loss of revenue;
  • loss of business opportunity;
  • loss of goodwill;
  • loss of data;
  • downtime;
  • platform issues;
  • third-party app, plugin, hosting, server, or service failures;
  • indirect or consequential losses;
  • issues caused by unauthorised access, copying, backups, audits, scans, reviews, changes, or interference by the client or third parties.

Our total liability in relation to any project shall not exceed the amount paid by the client for the specific services giving rise to the claim, unless otherwise required by law.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

18. Termination

Either party may terminate a project by written notice.

If a project is terminated, the client must pay for all work completed up to the termination date, including committed time, expenses, third-party costs, and any unpaid invoices.

Deposits, upfront payments, and milestone payments are generally non-refundable once work has started.

19. Force majeure

We are not liable for delays or failure to perform caused by events outside our reasonable control, including illness, power outages, internet outages, platform outages, cyber incidents, supplier failures, strikes, extreme weather, legal restrictions, or other unavoidable events.

20. Governing law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms or our services.

21. Contact

For questions about these Terms, please contact:

Inkless Ideas
A trading name of Starmark Ventures Limited
Company number: 07782545
Registered office: 3 Farm Close, 3 Farm Close, Shipston-On-Stour, United Kingdom, CV36 4SB
Email: contact@starmark-ventures.com
Phone: 0208 432 6331